Customer Care

DoctorInsole® Order Support

Delivery & Returns

Shipping Information

All orders received by 2 p.m. PST Monday - Friday, will ship out same day unless backordered.

Your insoles will be delivered within 2-8 days of the shipping confirmation, depending on the shipping option you choose at checkout. 

Advertised insole pricing excludes shipping and handling charges. Shipping and handling charges will be added to the total price upon checkout. We do our best to find the most competitive shipping rates possible. 

All orders within the United States receive FREE SHIPPING with the purchase of 2 or more pairs!

Customs & Duties

All orders shipped outside of the United States may be subject to additional customs and duties fees. It is the customer's responsibility to be aware of and to pay any such fees.

For rate information, please call (818) 781-7196.

Return Policy

We stand behind our product materials and workmanship with a 30-day money-back guarantee.

If you are not completely satisfied with your new DoctorInsole orthotic insoles, return them with your receipt within 30 days, of you receiving the product, for a credit or refund. Not valid for misused, abused, or improperly cleaned DoctorInsole products. THIS GUARANTEE IS SUBJECT TO THE RETAILER'S RETURN POLICY.

We guarantee the poly-shell of our insoles against breakage for one year under normal conditions, and are happy to replace any product to ensure complete customer satisfaction.

Once we have received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 7 business days and you will receive an email confirmation that your return was completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

How Do I Return an Item?

If not completely satisfied, simply return the product for a prompt refund. We do not charge a restocking fee however you will be responsible for the cost of mailing the order back to DoctorInsole if required. Original shipping and handling fees are non-refundable.

The original email order confirmation, packing slip and all original packaging materials must be included with your return.

Credit Card purchases will be credited to the original purchase credit card account.

We cannot accept returns of final sale items.

Please put the original packing slip in the return and ship it to us at: 

DoctorInsole
8581 Santa Monica Blvd, #701
West Hollywood, CA 90069

When the product is received, we will be happy to issue you a refund on the same account that it was purchased.

If you have any questions, contact us at: 

(818) 781-7166 or customerservice@doctorinsole.com

*Please note wholesale orders do not apply to the above terms. Please see our Wholesale Terms and Conditions for more information on delivery & returns.

Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms & conditions of use, govern our relationship with you in relation to this website.

Use for Educational Purposes

This web site is not designed to, and does not, provide medical advice. All content ("content"), including text, graphics, images and information available on or through this web site are for general informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis or treatment. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. Never disregard, avoid or delay in obtaining medical advice from your doctor or other qualified health care provider because of something you have read on this website. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. If you are experiencing a medical emergency, please dial 911 on the nearest telephone or call for emergency help.

Intellectual Property

All contents of this website, including without limitation, the DoctorInsole logo, design, text, graphics, other files, and the selection, arrangement and organization thereof are owned by us Copyright © 2018 DoctorInsole. All rights reserved. All other rights, title and interest (including all other copyrights, trademarks and other intellectual property rights) in this website are proprietary marks belonging to DoctorInsole. Any use of the copyrighted contents or the trademarks belonging to DoctorInsole without the express written permission of DoctorInsole is strictly prohibited.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Privacy Policy

This Privacy Policy, which is incorporated into and part of our website Terms of Use, has been prepared to better inform those who are concerned with how their 'Personally Identifiable Information' (PII) is being collected and used by and through this website. PII generally means information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy to understand how we collect, use, protect or otherwise handle PII collected through our website. This Privacy Policy may be located from a link (that includes the word 'privacy') on our home page and updates or changes to our Privacy Policy will be reflected on this Privacy Policy page.

When Do We Collect Information?

While users can visit our site anonymously, we may collect information from you when you place an order, subscribe to a blog, sign up to a newsletter, respond to a survey or marketing communication, surf the website or use certain features or otherwise enter information on our website.

What Personal Information Do We Collect From the People That Visit Our Blog, Website or App?

When ordering or registering on our website (or site), as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. If you are 13 years of age or younger, please do not provide any personal information.

How Do We Use Your Information?

We may use information we collect from you in the following ways: To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To allow us to better serve you in responding to your customer service requests. To administer a contest, promotion, survey or other site feature. To more quickly process your transactions. To send periodic emails regarding your order or other products and services.

How Do We Protect Visitor Information?

Our website is scanned on a regular basis for security holes, malware and known vulnerabilities in order to make your visit to our site as reasonably safe as we can. We implement a variety of security measures when a user places an order to maintain the safety of PII. In addition, certain particularly sensitive (e.g., credit card) information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Additionally, users are able to change their personal information collected on this website by logging in to their individual accounts.

Regarding Email

We may collect your email address in order to: Send information, respond to inquiries, and/or other requests or questions. Process orders and to send information and updates pertaining to orders Send you additional information related to a product and/or service you have selected. Market other products and/or services.

In Our Email Correspondence, We Strive to:

Identify advertising messages as advertisements, in some reasonable way Include the physical address of our business site or headquarters. Monitor third party email marketing services for compliance, if one is used. Allow users to unsubscribe by using the link at the bottom of each email. Honor opt-out/unsubscribe requests in a timely manner NOT use false or misleading subjects or email addresses.

If at any time you would like to unsubscribe from receiving future emails from us, you can follow the instructions at the bottom of each email and we will strive to promptly remove you from all such email correspondence.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We Use Cookies to:

Help remember and process the items in the shopping cart. Understand and save user's preferences for future visits. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can generally choose to have your computer warn you each time a cookie is being sent, or even turn off all cookies, through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled. Note that may affect features that make your site experience more efficient and some of our services may not function properly in that case. However, you should still be able to place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties (excluding our website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as they agree to keep such information confidential) unless we provide you with notice, provided that; we may release your PII when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety. 

Additionally, certain aggregate or other non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Google

We use Google AdSense Advertising on our website, which can serve advertising based on interests and location (including demographic and location targeting). Google's general advertising policies can be found at: https://support.google.com/adwordspolicy/topic/1626336?hl=en&ref_topic=2996750 

Google, as a third party vendor, uses cookies to serve ads on our website to our users based on their visit to our website and other sites on the Internet. See http://www.google.com/policies/technologies/ads/.

We, along with third-party vendors such as Google, may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together, in order to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website. 

Opting out: Users can set preferences for how Google advertises to them by using the Google Ad Settings page at https://www.google.com/settings/ads?hl=en&sig=ACi0TChhN4uiGWpB7WaIpXaO8642mnE2wleDDGQqChbEAVebnHCCDxCsh3H7-h5bpiOqvvmUFYjWgOAsCinrGDn0JBRKQAv6-dEz2wl-3ieE-PuJX9NLnIpcfvRlj0bwXL3HWd-nZK-fHlQVfcJh4zUmHuYf_2zB4tZlAJNOSVRAIiEM4lXjP7CytkeauFKBLWa9cHj4hcBgnx82uCnfXt X8Nsw28fkNZBwi0oYHV4errTQD5cUjwYI and can opt out of interest-based ads on Google by clicking the "Opt out" link under "Ads on Google," and/or can opt out of interest-based Google ads across the web by clicking the "Opt out" link under "Google Ads Across the Web," or alternatively, opt out by visiting the Network Advertising initiative opt out page, or permanently using the Google Analytics Opt Out Browser add on.

Do Not Track Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 

Behavioral Tracking

It's also important to note that we allow third party behavioral tracking (i.e., collecting and interpreting market research data from browsing sessions for purposes such as customizing content and/or advertising) on this website.

Children

We do not specifically market to children under 13.

Data Protection

Should a data breach involving this website occur, we will use commercially reasonable efforts to notify affected users via in-site notification means within 7 business days.

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

DoctorInsole

8581 Santa Monica Blvd, #701 Los Angeles, CA 90069 United States
Customer Service: (818) 781-7166

Shoes, meet your solemates.
Whether you're feeling athletic, living on your feet or just need foot pain relief, you'll have the Doctor right there with you.
Golf in Comfort with DoctorInsole
Exercise in Comfort with DoctorInsole
Ride in Comfort with DoctorInsole
Sail in Comfort with DoctorInsole