Refund policy

We stand behind our product materials and workmanship with a 30-day money-back guarantee.

If you are not completely satisfied with your new DoctorInsole® orthotic insoles, return them with your receipt within 60 days of you receiving the product, for a credit or refund. Not valid for misused, abused, or improperly cleaned DoctorInsole® products.

Furthermore, we guarantee the poly-shell of our insoles against breakage for one year, and are happy to replace any product to ensure complete customer satisfaction.

Once we have received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 7 business days and you will receive an email confirmation that your return was completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

To initiate your return, you will simply have to contact our Customer Service at (855) 956-2500.