Frequently Asked Questions
When first wearing our insoles, wearers "feel the shell". That is by design-- because this is a corrective device, the insoles first take an impression of the foot and match it to the neutral shell. Within one or two days of wearing, the top two layers customize to the contours of each foot and soften with time and wear.
This process allows for optimal correction and comfort - making DoctorInsole the only over-the-counter orthotic insole that places the body in an optimal biomechanic position.
Q. What is the difference between the Men’s and Women’s FitStep™?
A. The Men’s and Women’s FitStep both offer cushioning and support; however, the level of cushioning and support varies amongst the two. The Men’s FitStep is a slightly thinner, lower profile product with moderate cushioning, and a heel cup that is dropped low enough to support a healthy curvature in the lumbar spine. The Women’s FitStep is constructed the same but features additional cushioning for increased shock-absorption and is ideal for alleviating pain associated with most common foot conditions.
Q. What is the expected life of a DoctorInsole® product?
A. Exactly how long your DoctorInsoles last depends on the amount of wear and care of the orthotic insoles. If used under normal conditions, the orthotics insoles should last 6 months or longer. The life of the product will vary due to amount of use, foot conditions, activity levels, etc. All DoctorInsole products are designed using the highest quality materials that are medically consistent with custom orthotics.
Q. When should I replace my orthotic insoles?
A. We recommend replacing your orthotic insoles when you begin to notice a decrease in comfort or support. The life of the product can be affected in ways such as activity, usage and foot structure, but under normal, casual wear, your DoctorInsoles should last 6 months or longer. If you’re training for marathons with your insoles, they should be switched when you purchase a new pair of shoes. According to the American Academy of Podiatric Sports Medicine, you should replace running shoes after 300-500 miles of use. Similarly, we suggest to replace your insoles after 300-500 miles of use as well.
Q. What is DoctorInsole® Customer Satisfaction Guarantee?
A. We stand behind our products and always guarantee them to be free of defects in materials and workmanship. DoctorInsole will replace or provide a credit for any product proven to be defective based on proper use and reasonable time frame. We guarantee the poly-shell of our insoles against breakage for one year under normal conditions, and are happy to replace any product to ensure complete customer satisfaction. If you purchased the item from doctorinsole.com, please contact customer service at (818) 781-7166.
Q. Can my DoctorInsoles be transferred from shoe to shoe?
A. We suggest initially keeping the orthotic insole in the original shoe while it conforms to your foot. If you choose to transfer it to another shoe, we suggest it be a similar style of shoe (for instance, if you’re using the FitStep™ in a sneaker, transfer it to another type of sneaker or running shoe). It is also extremely important to remove all removeable arch supports, gel pads and other inserts inside the shoe. To maintain complete function and product life of the orthotic insoles, we suggest having a pair of DoctorInsoles for each pair of your shoes.
Q. Which style of DoctorInsole® is recommended for running shoes
A. We recommend the FitStep™ for high impact activities such as running. The FitStep orthotic insoles are full length with memory foam that offers a custom-like fit and a shock absorbing EVA foam top cover that provides forefoot and rear foot corrective comfort. The shell is designed to offload pressures from sensitive areas of the foot due to impact. If using the FitStep, please remove your shoe’s insole first, and replace it with the FitStep.
Q. How do I use DoctorInsole® orthotic insoles?
A. Use DoctorInsole orthotics as needed for support, correction and pain relief. If you are not accustomed to wearing orthotic insoles, it may be necessary to “break them in”. Wear your orthotic insoles for up to one hour the first day, two hours the second day, three hours the third day, etc. You may wear them more if comfortable. Do not be alarmed if you experience slight discomfort when first wearing this device. You may experience this in the feet, ankles, knee, legs, hips and/or lower back. This is an indication that they are working and your body simply needs time to adjust to the correction.
Q. How do I care for my DoctorInsoles?
A. Spot clean with a mild detergent. Do not immerse in water. Air dry and ensure they are fully dry before inserting back into shoes.
Q. Can I trim my orthotics?
A. Our insoles are constructed to fit your regular shoe size, which will provide proper fit to your shoe. Should trimming be required, our products can be trimmed to fit your shoe. Use your shoe’s insole as a guide for trimming for the most accurate fit. If you typically are an in-between size, be sure to size down.
Q: What types of foot issues does DoctorInsole® help correct?
A: DoctorInsole helps with common foot issues such as pronation (feet turning inwards while walking), plantar fasciitis, or just really tired feet. Some of the immediate benefits of DoctorInsole, as it continues to advance the science of foot care, are:
- Balance correction when walking
- Avoidance of shin splints
- Ankle stabilization
- Relief of Plantar Fasciitis (most common condition DoctorInsoles treat)
- Relief of Neuroma
- Prevention of bunions from forming or worsening
- Lessening of painful arthritic joints
Q. How do I know if my foot health is improving?
A. You will be able to feel a difference in your feet, legs and back after just a couple of days. If any pain persists, please contact your physician.
Q. Are DoctorInsoles doctor-backed?
A. Yes! We are doctor-designed and have the endorsement of doctors across the globe. Stay tuned to see some clinical studies of our product in the months to come.
Q. What does it mean that DoctorInsole® is patent-protected?
A. It simply means that we’ve created a new design of insoles that can’t be repeated by any of our current or potential competitors. It also means our insoles are one of a kind – so you’re getting the best for an affordable price.
Q. The DoctorInsoles I purchased aren’t working for me. Can I return them?
A. If you are not completely satisfied with your DoctorInsole product, please return to the place of purchase for return or exchange. If you purchased your product from doctorinsole.com, please contact Customer Service at (818) 781-7196 for further instruction. Returned freight charges are not reimbursed or credited.